• Warranty



Terms and Conditions of Warranty for ERGOTRON (Local valid in WestMalaysia only)


Trawin Marketing Sdn Bhd (Hereinafter referred to as “TRAWIN”) warrants that its Ergotron’s products will remain free of defects in material and workmanship for five (5) years. All subject to the exceptions, exclusions and limitations as set forth below.

Exceptions to this warranty include:


Three (3)-year warranty on all Neo-Flex™ by Ergotron products


One (1)-year warranty on all power supply components by Ergotron; battery carries a 90 day performance warranty and six (6)-month warranty gainst manufacturers defects


OEM products resold by Ergotron are warranted by the respective manufacturer

EXCLUSIVE REMEDY: If any Ergotron equipment is or becomes defective in material or workmanship during the warranty period, Purchaser must return the item to any outlet of ARCHI Kids with a written explanation of the defect. TRAWIN will promptly repair or replace the item and ship it to Purchaser without charge.


Performance of repair or replacement does not renew or extend the warranty period.


THIS REMEDY IS THE EXCLUSIVE REMEDY FOR BREACH OF WARRANTY AS TO THE EQUIPMENT, except in respect to personal injury. Purchaser shall give ARCHI Kids immediate written notice of any personal injury resulting from use of Ergotron equipment.

Exclusions and Limitations:


TRAWIN disclaims liability for injuries or losses caused by or associated with installation or use of its equipment in any manner other than in strict conformance with the instructions set forth in its installation manuals, supplemental assembly and installation instruction sheets, technical bulletins or product literature, or by equipment that has been altered, damaged or misused.


Warranty on fully charged batteries left in an unused state for more than three (3) consecutive months is automatically void.


Warranty on fully discharged batteries left in an unused state for more than three (3) consecutive days is automatically void.


Purchaser has not relied upon and TRAWIN disclaims any and all warranties other than the expressed warranty stated above, subject to the exclusions and limitations provided herein.


TRAWIN disclaims all other warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose.


TRAWIN further disclaims liability to purchaser and all others for all consequential, incidental and special damages caused by or in connection with the products, their use or misuse, and their performance or nonperformance.